Privacy Policy

TekTag+ Studio is an AI-powered UGC video creation platform that enables brands and content creators to produce ready-to-publish hooks and video formats optimized for TikTok, Reels, and Shorts.

TekTag Studio S.L. is responsible for processing the personal data of users who access and/or contact us through the Website, including:

• Customers and potential customers
• Suppliers and potential suppliers
• Employees and candidates
• Any other user who accesses or submits information through the Website

Personal data

Any information relating to an identified or identifiable natural person, such as name, email address, or usage identifiers.

Processing

Any operation performed on personal data, including collection, storage, use, disclosure, or deletion.

Data subject

The natural person to whom the personal data being processed relates — you, in this case.

Controller

The entity that determines the purposes and means of processing personal data — TekTag Studio S.L.

Processor

A third party that processes personal data on behalf of the controller.

Consent

A freely given, specific, informed, and unambiguous indication of your agreement to the processing of your personal data.

Legitimate interest

A lawful basis allowing us to process your data when we have a valid reason that does not unfairly override your rights.

GDPR

Regulation 2016/679 of the European Parliament and of the Council on the protection of individuals with regard to the processing of personal data.

We collect personal data only when necessary and always with a lawful basis. The main categories are:

We share your data only when strictly necessary for the purposes described above or to comply with a legal obligation. We never sell your personal data.

Entities acting as data controllers:

• Public authorities, courts, or law enforcement agencies when legally required.
• Group companies of TekTag Studio S.L. for operational or HR purposes.

Service providers acting as data processors:

All processors are bound by data processing agreements that require them to protect your data and comply with applicable data protection regulations. Where transfers occur outside the EEA, we rely on Standard Contractual Clauses approved by the European Commission or equivalent safeguards.

We retain your personal data only for as long as necessary:

• Account data: For the duration of your account plus up to 2 years after deletion, in case of disputes or legal obligations.
• Billing records: Up to 7 years to comply with accounting and tax regulations.
• Support communications: Up to 2 years from the last interaction.
• Cookie and analytics data: As specified in our Cookie Policy (typically 13 months or until consent is withdrawn).
• Job applications: Up to 2 years after submission, to consider your profile for future vacancies.

Once the retention period expires, we securely delete or anonymise your data. Blocked data may be temporarily retained solely to comply with legal obligations.

Under the GDPR (and equivalent regulations), you have the following rights regarding your personal data:

To exercise any of these rights, contact us at privacy@tektag.studio. We will respond within 30 days.

We are committed to protecting your information. We implement technical, physical, and organisational measures designed to safeguard personal data against unauthorised access, disclosure, alteration, and destruction. These include:

• Encryption in transit (TLS) and at rest for sensitive data.
• Role-based access controls — only authorised personnel can access data.
• Regular security reviews and dependency audits.
• Secure password hashing; we never store plaintext passwords.
• Stripe handles all payment card data — we do not store card numbers.

Despite our efforts, no method of transmission over the Internet is 100% secure. If you become aware of any security incident, please notify us immediately at privacy@tektag.studio.

TekTag+ Studio is not directed at individuals under the age of 16. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal data without parental consent, please contact us at privacy@tektag.studio and we will delete it promptly. Parents and guardians are responsible for supervising their children's use of online services.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you via email or a prominent notice within the platform at least 15 days before the changes take effect. The date at the top of this page always shows when the policy was last revised.